If you run a business, you may receive a call or text from Google claiming to verify your data. However, with numerous scams out there, it can be challenging to determine whether the call or text is authentic. Ignoring a legitimate call or text from Google may lead to suspension, as seen in a Google Forum thread.
I Ignored A Text From Google And Now I’m Suspended!
In this Google Forum thread a business ignored what they thought was a scam but was actually an authentic text from Google. After ignoring the text the business was later suspended. While we do not know for sure that the business was suspended due to non-compliance with the text, the business owner was convinced that it did trigger the suspension.
How to Identify Authentic Calls or Texts from Google
When Google calls or texts you, they will identify themselves at the start of the call. It could be an automated message or a live operator. Google may also text you to confirm your business details. Here is an example:
Google only calls from the numbers listed below:
- Argentina: +541152468650
- Australia: +61-2-9160-9443
- +55 1138788565
- Canada: +1-780-851-3579
- Chile: +56223930690
- Colombia: +576017945853
- France: +33 185169412
- Germany: +491771783584
- India: +91 4067412333, 56161187
- Japan: +81-345670700
- Mexico: +52 5550912025
- New Zealand: +64-9-884-7777
- Peru: +5117304933
- Spain: +34-93-003-9974
- United Kingdom: +44-207-660-1362
- United States: +1-650-206-5555, +1-650-763-0461, +1-855-593-8213
- Venezuela: +582127719755
Google understands that there are many fraudulent calls and scams and has published this support thread to help businesses identify legitimate calls from Google.
- Google does not make sales calls, do not provide any financial information or access to your Google Business Profiles
- Google only calls in the countries listed above
- Google will identify themselves at the start of the call
Ignoring a legitimate call or text from Google can lead to suspension. However, by following these guidelines, you can identify authentic calls or texts from Google and avoid suspension. Remember to verify the caller or texter’s identity, do not provide financial information or access to your Google Business Profiles, and only communicate with Google from the numbers listed above.
Google Assistant is a newer tool offered by Google at no extra charge. Learn more about Google Assistant, here.