NPS & Customer Sentiment Analysis

With a smart phone or tablet within every consumer reach, how will your customer feedback influence customer engagements? Online review management tools should be the focus of every local business. Our services include generating customer feedback and detecting potential detractors, and ensuring accurate business listings so customers always find you at the right place and time.

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Automated Review Requests from the Tools You Already Use

Reputation Arm plugs straight into the systems you already use, letting customer data flow in automatically after every sale or appointment—no CSV exports, no busywork.

Plug-and-Play Integrations

Mailchimp
Appfront
Constant Contact
Zenoti
Pike13
Zapier (connects to 5,000+ additional apps)

Open Options

REST API for custom CRMs.
Email capture endpoint—add our BCC address to any outgoing message and we’ll pull the contact details automatically.

The moment a transaction closes, your customer’s name and email land in Reputation Arm, kicking off the right feedback or review request sequence without you lifting a finger.

Customer Experience Management

Reputation Arm streamlines how you capture feedback, grow reviews, and protect your online presence. Every feature is modular; turn on what delivers results now, with the confidence the platform can scale alongside you.

As a true SaaS solution, new capabilities land in your account the moment they’re ready. Whether you manage a single location or a nationwide network, the same toolset adapts seamlessly to your operation; perfect for building local relevance and engaging with your community.

Explore what our features can do

Quick Customer Import

Add contacts manually in seconds or sync automatically from your POS/CRM, keeping outreach on autopilot.

Automated Outreach

Smart sequences handle requests, reminders, and follow-ups with personalized messaging—no extra clicks required.

Branded Communications

Emails and texts carry your logo, images, colors, and voice for a seamless brand experience from inbox to review page.

Inbox & Response Hub

Get instant alerts for new customer feedback and reviews and reply directly inside the platform to close the loop fast.

Reporting & Insights

Real-time dashboards track ratings, Net Promoter Score, and trendlines so you can spot wins and issues early. By leveraging AI in local SEO sentiment, Reputation Arm helps uncover customer emotions hidden in reviews and feedback, turning raw data into actionable insights.

Personalize your Review Responses with Reputation Arm

Reputation Arm makes it easy to manage your reviews at scale while keeping every response personalized and on-brand:

Respond promptly to all customer reviews
Customize replies to negative feedback with care and professionalism
Acknowledge loyalty and show appreciation to happy customers
Stay consistent with your brand voice across all responses
Highlight services or offerings when relevant
Build trust with customers by showing that you’re engaged and listening

And as digital engagement evolves, our platform keeps pace with new trends, like understanding how YouTube Shorts & consumer behavior influence buying decisions, so your brand stays ahead of the curve.

Do you need help managing your customer feedback?

Our customer services reps are available to take a fully managed approach and complete your review campaigns from start to finish.