Google has recently updated its algorithms to flag business reviews, causing widespread concern and frustration among businesses and customers alike. Many businesses are reporting that their Google Reviews are missing, and legitimate customer reviews are not displaying. This has caused confusion and frustration for businesses and customers who rely on these reviews to make informed […]

If you run a business, you may receive a call or text from Google claiming to verify your data. However, with numerous scams out there, it can be challenging to determine whether the call or text is authentic. Ignoring a legitimate call or text from Google may lead to suspension, as seen in a Google […]

Is it best to start a new Google Business Profile or Rebrand your Google Business Profile after a sale?  Each acquisition is different and it’s up to the brand owner to decide which is best for their business, below are factors to consider: How many reviews does the business have? Have the services, products, or […]

Conflicting messages abound with regards to how reviews impact your local search rankings.  Google review count and the rate at which a business generates new reviews can vary from industry to industry.  There are many assumptions and myths regarding reviews:   Does the number of Google reviews impact your rankings? Does the text of a Google […]

In this post, we’ll be providing an all-encompassing guide to creating, claiming, and optimizing your Google Business Profile.  Google Business Profile is a free tool that enables users to publish personalized, authorized information about their business online, and has essentially become the most critical ranking factor for Local SEO.   A Business Profile is one […]

As a Google Product Expert for Google Business Profiles, the main issue I have seen recently is authentic customer reviews not showing up for the business.  This can be extremally frustrating for a business who values their reviews and understands how important it is to build their Google reviews.  Reviews have a significant impact on […]

How do I get my Google Business Profile reinstated? Are you stuck wondering why your Google Profile was suspended?  You are not alone, there are several businesses that have suspension issues and don’t understand why they were suspended off Google in the first place.  Unfortunately, Google doesn’t tell you why you were suspended.  There are […]

As people are searching Google, they now have the option to message / chat with the business.  The days of one-way communication are no longer the norm.  For some businesses, this can be a great tool that they enable, but for others, it can be another pain point.   Text messaging interactions not only saves […]

Is the Google My Business app going away? Yes and no!  Google now wants business owners with single locations to edit their pages directly on Google Search and Google Maps.  This means it is no longer necessary to use the app or console to make updates on your Google Business Profile.   However, the app will […]