Google has recently updated its algorithms to flag business reviews, causing widespread concern and frustration among businesses and customers alike. Many businesses are reporting that their Google Reviews are missing, and legitimate customer reviews are not displaying. This has caused confusion and frustration for businesses and customers who rely on these reviews to make informed decisions. In response to these concerns, Google issued a statement on Local Guides Connect acknowledging that “our protections took down more than expected policy-abiding reviews from a set of Local Guides.” This suggests that Google’s algorithms are not yet fine-tuned enough to effectively identify and only remove reviews that violate its policies, resulting in the removal of genuine reviews. Google has implemented a moderation system for all new reviews, automated by machines. However, the algorithm is not perfect, and it appears that authentic reviews are also being wrongly filtered in this moderation process. As a result, businesses across the world are experiencing negative impacts on new review generation for their business.If your business is experiencing missing Google reviews, consider visiting the Google forum and requesting assistance from a Google Product Expert. Through the escalation process, qualified operators and analysts can manually review your claims to help address the issue. When asking for help be sure to include:
Google’s Policy on Reviews and User-generated ContentOnce a reviewer hits “post” on a review left on Google Maps, that review goes through a moderation process. The system is designed to evaluate whether it violates any Google policies. Google provides information on what it considers to be prohibited and restricted content. With the millions of reviews left daily, Google relies on algorithms to moderate the vast amount of reviews received daily. These algorithms focus on:
- The text of the review
- The account that left the review
- The business receiving the reviews
How to Remove a Fake Review for Your Business: Steps to TakeMachine learning is not perfect but will improve over time. Businesses can report “fake” or “inappropriate” reviews on their Google profiles here and end users can report them here. To escalate a review removal request on Google, businesses can seek help from Google Product Experts by posting their issue in the Google forum. The escalation process involves manual review by trained operators and analysts to evaluate the claims made by the business. To ensure a successful escalation, businesses should include the following information in their request:
- Your Maps URL
- Images of the “fake” reviews
Get Missing Google Reviews Published: Steps to Take
Many business owners are expressing frustration over the new machine learning algorithms that are filtering out legitimate reviews, resulting in an influx of missing reviews.
- Your Maps URL
- Images of the missing review(s)
Tips for Posting in the Google Forum: A Guide from a Google Product ExpertAs a Google Product Expert, I often come across users who waste their time and energy by posting their issues incorrectly in the forum, resulting in not getting the help they need. If you need help from a Google Expert and want to post your issue in the Google Forum, here are some tips to keep in mind:
- Avoid commenting on other users’ posts unless you have relevant and useful information regarding their issue.
- If you find a thread helpful, mark it as such or recommend the posted answer to help other users.
- Do not ask for help on someone else’s thread; start your own thread. A Google Product Expert can only help one user per thread.
- Include all necessary images and your Map URL to avoid wasting time and receive proper assistance.
- Provide specific details and avoid posting vague requests, as this will not help you receive the necessary help.
- Remember that Google Product Experts are dedicated to helping users and providing their expertise for free. Always be respectful and mindful of their time and service. Note that they are not Google employees, but rather SEO experts in Google products.